Why more Malaysian travellers are planning holidays without travel agents

The last thing Beatrice Balakrishnan wants on a holiday is to be in a tour bus with 40 other strangers. Going through the pandemic has made her wary of crowds – and by extension, mass tourism. That’s why Beatrice, 32, would rather plan trips – either for a solo venture or with loved ones – herself, without engaging in the services of a travel agent or agency. By planning her own vacations, she has more control over her environment, and social interactions. “I still have trust issues when it comes to travelling with strangers,” Beatrice says with a laugh. She…

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