Cyberattack on InterContinental Hotels Disrupts Business at Franchisees

A cyberattack on InterContinental Hotels Group PLC disrupted business at franchisees this month, leaving a trail of angry customers, lost income and a class-action lawsuit.IHG, which has 17 brands of hotels located around the world, said on Sept. 6 that it detected unauthorized activity on its technology systems, leading to significant disruptions in booking and other systems. Hotel owners complain they received one email from IHG executives explaining that the attack would shut down online reservation systems. They say they can’t respond to angry and frustrated customers’ questions because IHG hasn’t shared any details on what data was exposed in…

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